Exemplary Customer Experience with Knowledge Management Software
Every government organization’s objective is efficient delivery of services whether it is concerned with payments, claims
management, health care, legal and taxation services or any other...
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Exemplary Customer Experience with Knowledge Management Software
Every government organization’s objective is efficient delivery of services whether it is concerned with payments, claims
management, health care, legal and taxation services or any other public service.
However, the organizations are
incapable of accomplishing this objective due to disparate processes employed for meeting the requirements of
individual departments only thus losing sight of the entire operation as a whole.
These service processes hardly suffice
the criteria for a unified and comprehensive government service process.
They lack flexibility to adapt and meet the
changing needs of the citizens, and the dearth of visibility hinders the possibility of a universal viewing of the processes.
Every government organization has to deal with some fundamental activities like information procurement, scheduling,
applications, assessments, service plan building and tracking, service delivery tracking, referrals for s
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