Edcomm Banker?s Academy has recently updated its Call Quality Monitoring and
Feedback for Call Center Training program.
New York, NY, October 29, 2009 -- Edcomm Banker?s Academy has recently updated its
Call Quality Monitoring and Feedback for Call Center...
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Edcomm Banker?s Academy has recently updated its Call Quality Monitoring and
Feedback for Call Center Training program.
New York, NY, October 29, 2009 -- Edcomm Banker?s Academy has recently updated its
Call Quality Monitoring and Feedback for Call Center Training program with new
content and additional activities.
Call Quality Monitoring and Feedback for Call
Center has been updated as part of Edcomm Banker?s Academy commitment to providing
the most up-to-date and pertinent financial services information.
By performing proper Call Quality Monitoring (CQM), call center team leaders,
quality monitors and call center managers can help to improve customer service at
their bank, and can bring about change by providing effective feedback to Customer
Service Representatives (CSRs).
Objectively monitoring and communicating
performance feedback to Call Center staff will also enhance service, increase
efficiency and decrease mistakes at the Bank.
Call Quality Monitoring and Feedback for Ca
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