A Resplendent Customer Experience Management Process
Customer experience is not always pleasant and gratifying.
Customers service experience a lot of harassment
and frustration when their complaints are not resolved on time or when they are shuffled from...
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A Resplendent Customer Experience Management Process
Customer experience is not always pleasant and gratifying.
Customers service experience a lot of harassment
and frustration when their complaints are not resolved on time or when they are shuffled from one
department to other unnecessarily without a definite answer.
Irate customers are a bad influence on a
business.
Businesses that are not able to provide satisfactory services to their customers face a lot of challenge
in retaining and acquiring new customers.
The customers who have suffered due to the incompetency of the
business can spread negative remarks and comments which can affect the business adversely.
Businesses often fail to understand that customers will patronize only those who have the capability to deliver
quality services consistently.
There is no point in asking for customers’ feedbacks through survey polls if it
does not have the right tools to provide efficient services.
Erroneous solutions, inefficient mana
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