SERVICE
Whenever you travel, eat out, stay in a hotel, or go on an excursion, service is always one of the
most influential factors determining the enjoyment of your time/experience.
Service varies greatly
from company to company and from country to...
More
SERVICE
Whenever you travel, eat out, stay in a hotel, or go on an excursion, service is always one of the
most influential factors determining the enjoyment of your time/experience.
Service varies greatly
from company to company and from country to country.
In general, the better the service provided, the
more expensive your experience will be.
For example, in high end hotels such as Hilton, Hyatt, or
Grand Marriott, both the price and the amenities provided will be greater.
Such hotels cater to rich or
well-to-do clients, often businessmen.
Lower end hotels and tours may provide fewer amenities, but
at a lower price.
Accordingly, the customer service will also likely be less personable.
This is because
of the economic factor of customer service.
When employees are paid a higher salary, they tend to
interact more favorably with customers, since they want to keep their job, and it is expected.
When employees are paid very little, their
motivation to g
Less
