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Ensure a Positive Consumer Experience Through Contact Centre Operations
1 pagine
Pubblicato da
jasonw93
Ensure a Positive Consumer Experience Through Contact Centre Operations
Whether you’re ordering a pizza, paying your telephone bill, inquiring about the balance of
your credit card and more, a trained professional who works in the...
[Di più]
Ensure a Positive Consumer Experience Through Contact Centre Operations
Whether you’re ordering a pizza, paying your telephone bill, inquiring about the balance of
your credit card and more, a trained professional who works in the field of Contact Centre
Operations assists you.
The people who work in this area have a variety of duties such as:
professionally answering phones, responding to customer inquiries, researching required
information, handling and resolving customer complaints, processing orders and applications,
routing calls, completing call logs and call reports as well as following up customer calls when
necessary.
This customer service-based industry is one of the fastest growing sectors in
Canada.
In order to become a successful candidate, you must obtain Contact Centre Operations
training.
Centennial College’s four-month program provides students with the know-how to
handle in-coming and out-going calls in industries such as financial institutions,
manufacturing, tra
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