Toll Free Hosted Numbers
Established company finds out how easy it is to launch new
ventures in the cloud.
Challenge, type of company, why they called
A tech company wanted to launch a new venture in cloud hosting and
found out their answer was in the cloud!
Solution we developed for them
AccessDirect can assign local or toll free...
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Toll Free Hosted Numbers Established company finds out how easy it is to launch new ventures in the cloud. Challenge, type of company, why they called A tech company wanted to launch a new venture in cloud hosting and found out their answer was in the cloud! Solution we developed for them AccessDirect can assign local or toll free hosted numbers that can be programmed in many customizable ways to fit the needs of almost any company. Working with Dawson, we programmed the “departments” as sales, customer service and tech support and made those options from the main greeting “find me” selections that transferred to 2 sequential numbers and then to voice mail if no one was available. Messages are then emailed to their personal email addresses so they get the messages in a timely manner. Then using a dial by name directory, the personal 3 digit extension numbers of the staff can be reached by name or by extension number. His “cloud” company now has a toll free number, departments, sta
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Pub. il Giugno 16th 2011
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Hosted PBX Phone Systems Create a professional
image
Creating a professional corporate image can a big challenge for a small
business in today s competitive market.
Hosted PBX systems are an
excellent option for many businesses.
Advanced Customized Features help direct your calls efficiently
Customers expect a professional greeting...
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Hosted PBX Phone Systems Create a professional image Creating a professional corporate image can a big challenge for a small business in today s competitive market. Hosted PBX systems are an excellent option for many businesses. Advanced Customized Features help direct your calls efficiently Customers expect a professional greeting when they call your business number. With the advanced call management features of a hosted PBX phone system, you can provide a professional interface for your callers and improve your business image. Similar to a costly enterprise-level hardware system, hosted PBX systems include the following features at a fraction of the cost: • Find me/follow me call forwarding • Auto attendant • Voice to email • Fax to email • Call transfers • Music on hold Calls to your main business number are managed by the auto attendant’s custom programming. It greets callers with a professionally recorded greeting and allows them to select from a menu of options such as dial-
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Pub. il Giugno 7th 2011
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Toll Free Numbers
Feel comfortable and keep the number you’ve had ‘forever’
with AccessDirect!
Challenge: A man called AccessDirect who had two toll free numbers
for the past twenty-five years.
He had ‘taken them with him’ or
moved/ported the numbers three times, and he was actually having
them forwarded from his old phone...
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Toll Free Numbers Feel comfortable and keep the number you’ve had ‘forever’ with AccessDirect! Challenge: A man called AccessDirect who had two toll free numbers for the past twenty-five years. He had ‘taken them with him’ or moved/ported the numbers three times, and he was actually having them forwarded from his old phone company to his new phone company. He was already paying double for the numbers, but he didn’t want to get rid of them because every customer he’d ever had already knew the numbers, and they were heavily advertised. His bills were outrageous and he wanted to find a way to cut costs. Solution: We ported the numbers to the AccessDirect service so that the customer no longer had to pay for two phone companies to host his toll free numbers for him. Together, the numbers are less expensive than he was paying for one number with the other companies. We simply forward, or transfer the calls to his local number if someone calls his toll free numbers. Results: The custo
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Pub. il Maggio 30th 2011
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Hosted PBX with Advanced Fax-to-Email
Features
Fax machines along with toner and paper are expensive and really not
necessary with today’s technology.
Scanning documents and sending
them is much easier, and receiving faxes via email is hassle-free and
convenient.
Every single package AccessDirect offers allows for faxto-email...
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Hosted PBX with Advanced Fax-to-Email Features Fax machines along with toner and paper are expensive and really not necessary with today’s technology. Scanning documents and sending them is much easier, and receiving faxes via email is hassle-free and convenient. Every single package AccessDirect offers allows for faxto-email services! If you would like to purchase a number for voicemail or for an auto-attendant, fax-to-email is enabled for that number as well. Our system automatically detects an incoming fax tone and converts your fax to as a . pdf file. Fax-to-Email Feature with an Assortment of Benefits Fax-to-email can save your small business money. No more toner, no more paper, and no more digging through faxes on the fax machine. Some other benefits include: • The ability to check fax messages received on your email account at any time– from anywhere! • Large faxes can be received all at once • Fax mail that is needed for future reference can be stored in any file format o
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Pub. il Maggio 30th 2011
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ACCESSDIRECT ANNOUNCES ‘WHITE GLOVE’
SERIES
OVERLAND PARK, KANSAS: AccessDirect, a leading provider of
auto-attendant services, has announced the first in a series of web
releases about its “White Glove” brand of customer service.
These
weekly pieces will demonstrate AccessDirect’s customer focus by
featuring unique...
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ACCESSDIRECT ANNOUNCES ‘WHITE GLOVE’ SERIES OVERLAND PARK, KANSAS: AccessDirect, a leading provider of auto-attendant services, has announced the first in a series of web releases about its “White Glove” brand of customer service. These weekly pieces will demonstrate AccessDirect’s customer focus by featuring unique solutions developed for actual new clients from all sorts of businesses. “There are many companies that provide products similar to ours,” said AccessDirect President and CEO John Kinskey. “What sets us apart is our commitment to customer service. With AccessDirect, you’re not just entering your credit card on a website and then getting a link to a setup page and an email message with recording instructions. You’re getting a full customer service experience, with knowledgeable salespeople and the best customer service in the industry. ” The White Glove series will showcase AccessDirect’s commitment to customer satisfaction and exhibit the experience, technical savvy, b
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Pub. il Maggio 25th 2011
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Customized Auto Attendant
A customer wanted a five extension direct receptionist
package to execute call-transfer at different times
Challenge: A customer called me who wanted a five extension
package, or a DR2, for $39.
95.
He had five different employees who
he wanted his clients to be able to reach.
The problem was that each
of...
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Customized Auto Attendant A customer wanted a five extension direct receptionist package to execute call-transfer at different times Challenge: A customer called me who wanted a five extension package, or a DR2, for $39. 95. He had five different employees who he wanted his clients to be able to reach. The problem was that each of the five employees worked during different times of the day. He wanted AccessDirect to set up an auto-attendant where each of the extensions could execute the call-transfer or ‘find me follow me’ feature only during the hours the person was working, and go directly to voicemail when the person was off. Solution: Access Direct custom built the auto-attendant for this customer that fit the needs of him, his employees and his customers. The find-me-follow-me is programmed to reach each of his employees or extensions at different times in the day, and messages are taken when the employees are not available. Results: The customer is extremely pleased at how
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Pub. il Maggio 25th 2011
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Hosted PBX Solutions
Large distribution company solves sales rep communications
Challenge, type of company, why they called
Having a large sales force that is working in the field, the company
needed an efficient method of getting management messages to the
entire force.
Solution we developed for them
AccessDirect has a management...
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Hosted PBX Solutions Large distribution company solves sales rep communications Challenge, type of company, why they called Having a large sales force that is working in the field, the company needed an efficient method of getting management messages to the entire force. Solution we developed for them AccessDirect has a management tool called “group messaging”. Our hosted PBX services allow management to log into their voice mailbox, from any phone, and record and send messages to groups. Once the message is sent to the distribution list, each voice mailbox would generate an email to the mailbox owner. So the sales rep in the field can instantly get the email and play the . wav file attachment of the boss’s message. Easier than text messages and listening to audio gives the advantage of hearing the voice inflection. The boss can give a pep talk to the entire sales force without leaving his office! Results – productivity, leads – bottom line Management loved the idea of group mess
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Pub. il Maggio 25th 2011
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Virtual PBX
‘Go Green’ with AccessDirect!
Challenge: A company in Niagara Falls, Ontario, Canada wanted
several consultants to work from home, and the whole basis of their
company was that they advocated working from home to avoid the
contamination that daily commute caused to the environment.
They
couldn’t find any company that...
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Virtual PBX ‘Go Green’ with AccessDirect! Challenge: A company in Niagara Falls, Ontario, Canada wanted several consultants to work from home, and the whole basis of their company was that they advocated working from home to avoid the contamination that daily commute caused to the environment. They couldn’t find any company that would be ‘environmentally friendly’ enough to host a phone number and route their calls to their cell phones and home phones. They had searched for companies in Canada but couldn’t find what they were looking for, so they did a search and found AccessDirect. Solution: AccessDirect provided the Canadian company with a Virtual PBX. The Direct Receptionist package allowed callers to call into a main number, and then be routed to the appropriate consultant. The consultants were then able to perform all of their work duties from home and ‘practice what they preach. ’ Results: The Canadian company was really surprised to know ‘such a system existed. ’ They are e
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Pub. il Maggio 21st 2011
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Hosted PBX Service for Disaster Recovery
Pennsylvania nonprofit looking for disaster recovery options
Challenge, type of company, why they called
With 187 employees in two different locations, they need to have
back up plan for voice mail and business contingency plans.
Solution we developed for them
With their employees in two...
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Hosted PBX Service for Disaster Recovery Pennsylvania nonprofit looking for disaster recovery options Challenge, type of company, why they called With 187 employees in two different locations, they need to have back up plan for voice mail and business contingency plans. Solution we developed for them With their employees in two different locations and both sharing the same voice mail hardware, they needed a hosted service that they could fail over to in case of emergency. We proposed a gateway solution that would be simple in structure yet seamless to the outside caller/customer. The big advantage is that the backup system would deliver their messages to their personal email addresses so they don’t have to be trained to retrieve messages from an unfamiliar system. The voice mailboxes would have one central number so everyone would have the same instructions for using the recovery services. The voice mailboxes could be programmed though the web interface to transfer to cell phones
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Pub. il Maggio 21st 2011
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Professional Auto Attendant
Security Company’s business is growing and they need help
with their phones!
Challenge, type of company, why they called
When the owner called us, he was in a quandary about how to handle
calls that were keeping him up all night long.
His business was growing
after many years and he had always handled...
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Professional Auto Attendant Security Company’s business is growing and they need help with their phones! Challenge, type of company, why they called When the owner called us, he was in a quandary about how to handle calls that were keeping him up all night long. His business was growing after many years and he had always handled most of his calls, but it was now getting out of hand. Solution we developed for them He had been forwarding his main business number to his cell phone for years, during after hours. We put together a customized menu that allowed callers to transfer to the false alarm after hour’s customer service desk, or to the on call guard or to leave a message for billing and office staff. With these options in place, he no longer had to take care of false alarms that happened all hours of the night. What a relief it was to have a professional auto attendant that took care of calls and gave his callers a much better experience than being transferred to a cell phone.
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Pub. il Maggio 14th 2011
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